5 stars for Support, 4 stars for performance
Note: I was not able to change the rating from my first review which was based on a defective toaster. The new rating should be 5 stars. We've discovered the best bagel toaster ever!
In my first review I said I'd be back when KitchenAide sent a replacement toaster. Not only did the one I ordered from Amazon not toast, the stainless steel stained with fingerprints and smudges of all things. That was three weeks ago. The replacement came last week, and I'm quite satisfied with the new one. It does not retained smudges and fingerprints and, more important, it toasts just fine. I especially like the way it handles bagels -- crisp on the outside, toasted on the inside.
It still has a minor "problem" with English muffins which I don't understand, and buyers note that you have to use the "bagel setting: to toast English muffins. Still, they need a higher setting, perhaps because they're thinner than bagels and regularly sliced bread.
Why not 5 stars? Because...
Finally a toaster that does the job
I have tried them all, good brands, brand x, expensive, cheap. For nearly 30 years, I have been unhappy with every toaster I have tried until this one. What could one reasonable expect from a toaster? That it browns evenly on both sides of the toast without flipping mid-cycle? That bagels fit? That it stays cool? Well, this one delivers the most basic of my requirements. It is large and solid, but I would build a room for it, if necessary. You can't go wrong with this one.
Finally the perfect toaster!!
Apparently, toasting a slice of bread evenly IS rocket science. After trying too many toasters, we purchased this Kitchen Aid model and our search is over. It does exactly what it was meant to do, toast bread evenly and handles bagels easily.
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